Politique de remboursement
Effective Date: December 29, 2022
Once an order is placed with Tacovici.com, it is understood that you’ve read and agree to this policy.
We’re fully committed to providing around-the-clock customer satisfaction through our online and phone-in customer service and efficient return process!
Calls and emails regarding returns are processed either the same day or within a maximum of 2 days. We work diligently to ensure your complaints and questions are quickly answered in the most helpful and timely manner. However, we have some general guidelines and information in case we need to create a return.
- To be eligible for a refund, you must return the product within 30 calendar days of your purchase. Products and packaging must be returned in brand-new condition.
- A restocking fee (up to 20%) might be applied to each returned mirror or medicine cabinet to cover inspection and restocking costs.
- Orders can be canceled up until they are shipped.
- All Returns for Refunds that are not damaged or defective must be in original, re-sellable boxes with all original hardware, wires, packaging, or other accessories included that were originally received. That also means there should not be excessive tape, stickers, packing labels, or handwritten notes on the product packaging box.
- Depending on the financial institution, refunds typically take 3-5 business days to process and are applied to the original payment method.
- The customer is responsible for any extra shipping costs incurred related to the customer adding an incorrect address or missing address information or us exchanging an order due to an ordering error/exchange.
- Product packaging should be preserved in case of refunds or exchanges. The product would not be eligible for a refund if it looks used or non-resalable and doesn't have its original packaging.
- Final sales and clearance products are not eligible for free return unless inaccurate website info, shipping errors on our end, or defective, damaged, or incorrectly shipped orders
Returns can be requested via Return Center within 30 days from the original invoice date or through our return center page. We can provide a refund or exchange of products.
The return label is NOT FREE, it is the customer's responsibility, but we will provide a free return label for any returns created due to inaccurate website info, shipping errors on our end, or for defective, damaged, or incorrectly shipped orders.
How Packages Should Be Returned:
Packages being returned should not be covered in tape or other packing materials to the point where the box is damaged, the barcodes or spec labels are obstructed, or where removing the tape causes the box to become unusable. This is especially true with any packages being strapped together. Care needs to be taken to ensure strapped packages aren’t overly difficult to take apart without damaging boxes, labels, or barcodes. Products should be in original plastic coverings (if originally provided) and include any other accessories, parts, or materials that were originally provided.
Refund, Replacement, or Credit:
We provide a warranty for reasons including but not limited to driver issues, manufacturing defects, flickering/flashing, damage during transit, or if the light won’t turn on. Please note that if we have discontinued a model, we will offer the next best comparable one as a replacement. And for the exact warranty length, please check the specific products page.
Mandatory documents must be attached while sending emails for the claim (sales@tacovici.com)
- The order or name on the order.
- Pictures and videos show the defect with the other ones working.
- Model Number of the product.
- An explanation of what kind of defect it is.
Lost Packages / Shipping Errors:
Miscommunication along the way from our warehouse to yours is rare but not unheard of in today’s times of ultra-speedy shipping. Though no fault of your own, shipping delays may occur. We immediately handle any delays by contacting the carrier to resolve the issue. We may, at our discretion, send out a new shipment for free or provide a refund (For refund requests, the shipping cost would be deducted from the original amount since you did not select the replacement option) where necessary. Any shipping and/or charges for packages that are refused, missing address info, or failed to be canceled in time are the customer's responsibility.
When a package is shown as “Delivered” but claimed not to have been “Received,” we will make initial contact with the carrier to get an assessment. But, the final responsibility lies with the customer to ensure a safe arrival location, provide accurate shipping information, and contact the carrier with further questions.
For any questions, info, and all other support, don't hesitate to get in touch with us at: sales@tacovici.com or +1 (802) 922-1403.